Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Cynnig Glyndwr Cyf (“we”, “us” and “our”) handles personal information when you use our website at www.cynnig.co.uk or contact us through it, and your rights under UK data protection law.

Who we are

Cynnig Glyndwr Cyf (company number 02932124) is the data controller for the personal information described in this policy. Our contact details are at the end of this page.

This policy covers our website and enquiries made through it. If you receive support from us, we will tell you separately how we handle the information we need to provide that support.

The information we collect

When you visit our website

Our website does not use cookies, analytics or tracking, and it has no accounts or forms. It does not collect personal information about you.

Our website is hosted by Cloudflare. Like any web host, Cloudflare’s systems process technical information such as your IP address, browser type and the pages requested, to deliver the website and protect it from attacks. We do not use this information to identify you.

When you contact us

If you email or telephone us, we will have the information you give us, such as your name, contact details and what you tell us about your enquiry.

How we use your information

We use the information you give us to reply to you and to deal with your enquiry. Our lawful basis is our legitimate interest in responding to people who contact us, or, where you ask us about receiving support, taking steps at your request before entering into an agreement with you.

We do not sell your information, and we do not use it for marketing unless you ask us to.

Who we share it with

We only share your information:

• with companies that provide services to us, such as our email and website hosting providers, who may only use it to provide those services;
• where the law requires us to, for example in response to a valid request from a public authority; or
• with your consent.

How long we keep it

We keep your information only for as long as we need it to deal with your enquiry and to meet any legal obligations.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information, or object to us using it; and
• ask us to transfer your information to someone else, where this applies.

To use any of these rights, please contact us using the details below. We will respond within one month.

If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Keeping your information secure

We take reasonable steps to protect the personal information we hold. No method of sending information over the internet is completely secure, so please do not email us sensitive information unless you are happy to do so.

Links to other websites

Our website links to other websites, such as our Facebook page and Google Maps. We are not responsible for how those websites handle your information, so please read their privacy policies.

Changes to this Privacy Policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the date at the top.

Contact us

If you have any questions about this Privacy Policy, please contact us using the details below.

Our contact details